Refund policy

  1. Customers have a legal right to cancel orders up to 7 days after the orders have been placed and will receive a full refund. However, because all of the goods listed within the Glazing Hub Direct Store are bespoke and made to order, unfortunately after this period we are unable to accept any returns or refunds unless the goods are faulty.
  2. If you (the customer) believe an order or part of an order to be faulty or incorrectly supplied, please contact a member of our sales team at shop@glazinghub.co.uk to create your claim. At this point, we will then assess your order to ascertain whether the fault lies with the manufacturing process.
  3. If your goods are deemed to be damaged or faulty then a full refund or exchange of goods will be provided. Refunds of this nature can take up to 10 days to be issued, whereas an exchange can take up to  28 working days to be provided as a new replacement will be needed to be created.
  4. Any returns that are not deemed to be faulty must be returned at the cost of the customer and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to ensure your package is returned to us.